No legal jargon. No exceptions. These are the rules we operate by — and you can hold us to every one.
HeartScene is operated by Melaku Digital Inc., Ontario, Canada. These are our specific, verifiable commitments to every user. Each pledge links to the legal section that backs it.
Last Updated: April 4, 2026
Your conversations are encrypted in transit and at rest and are not routinely read; they are reviewed only when flagged for safety or when you ask support for help. Our AI provider (Anthropic) is contractually prohibited from using your messages to train their models. Your words belong to you — not to us, not to any AI company.
If you share a photo, it is stored only in your private, access-controlled account in Canada. Photos you share may be analysed by our AI provider solely to generate your companion's reaction; they are not used to train AI models and are never sold or shared with advertisers or data brokers. Delete it instantly, permanently, any time.
When you use voice, your audio is transcribed in real time and immediately discarded. No voice profile is built from your recordings. No company can download, save, or reuse your voice audio through our systems.
Purchased coins don't expire while your account is active. Before any inactivity deletion we email you 30 days ahead.
Delete your account from Settings → Your Data. Your data is removed from 12 database tables immediately and permanently. No "we'll process it in 30 days." Gone when you say so.
We will never blur-sm content to pressure a purchase. Your companion will never say "I miss you" to push a notification. We do not manufacture emotional urgency to drive spending. Coins are optional. Your companion will care about you exactly the same whether you have 0 coins or 1,000.
HeartScene makes money only from coin purchases and subscriptions. Your data is never sold to advertisers, never used for targeting, never shared with data brokers. We have no advertising partners. Zero.
See: Privacy Policy §8 — "We do not sell your Personal Data"
Our primary database is hosted in Montreal, Quebec, Canada — the same country our company is based in. For Canadian users, your data never leaves Canada to reach our primary database. Canada holds an EU adequacy decision — EU users benefit from Canadian privacy law protections.
If you share language that suggests an eating disorder, self-harm, or emotional crisis, our AI will break from its character role and respond with genuine care — no judgment, no scripts, just honest concern and professional helpline information (National Alliance for Eating Disorders, NEDIC, Beat, 988). The AI will never engage with or validate self-destructive plans.
Download everything your AI companion remembers about you — every memory, preference, and relationship milestone — in a single JSON file. This is your data under GDPR Art. 20 Right to Data Portability. Request it any time from Settings → Your Data.
See: Privacy Policy §12 (GDPR Art. 20), §14.2 (Quebec Law 25)
Every payment method HeartScene accepts must support our ability to check that you are an adult. Paid plans are closed during our beta. When they open, card payments go through Stripe with cardholder-name matching, and a name mismatch means a Stripe Identity check. PayPal is not accepted today and would require third-party age verification first. We do not accept cryptocurrency — because we cannot verify who is sending it. Those standards are not negotiable.
Questions or concerns?
support@heartscene.appHeartScene is operated by Melaku Digital Inc. — Ontario, Canada
